AI Powered Denial Trending

Substrate's AI-powered denials and claims management system proactively tells you when you're getting unexpected denials, and why.
Book a demo >>

Healthcare practices use Substrate to automate:

Our agents tirelessly work to ensure timely and accurate payments, so you can focus on providing exceptional patient care
Revolve extends your commitment to sustainability beyond your immediate operations.  Comprehensive supplier auditing ensures that your entire supply chain upholds the highest standards of environmental responsibility.
Intelligent denial analysis and appeals
Advanced algorithms pave the way for sustainable and cost-effective routing. More than just logistics, it's a commitment to responsible and efficient operations, reducing emissions and operational costs alike.
Improved clean claim rates
Stay informed and agile with Revolve's real-time emission tracking, empowering your business to monitor the environmental impact of your supply chain as it happens.
Security & Compliance
Gain a comprehensive understanding of your entire supply chain in one seamless view. Simplify complex supply chain dynamics and receive an efficiency score, reflecting the effectiveness of your entire operation.

Substrate is compatible with over 2 dozen EMR/PM systems

FAQ

What is Substrate?
Chevron arrow down
Substrate is an AI company helping healthcare providers get paid what they've earned. We use AI and AI agents to handle tasks that a biller would otherwise do.
How do Substrate's agents operate?
Chevron arrow down
Substrate's AI Agents securely log into your EMR, practice management system, and your payor portals to retrieve claims data on your behalf. Substrate works with several leading EMRs including AdvancedMD, Practicefusion and more
What is a no response claim?
Chevron arrow down
A "no response claim" refers to a situation where an insurance company or claims administrator fails to respond to a submitted claim within the required timeframe. No response claims can also happen when a payor has an update on a claim in the payor portal, or that they send via paper, but does not result in an EOB or ERA being sent electronically. No response claims are frustrating because they add delays to a provider getting paid or a biller working that denial.
Is Substrate suitable for any provider?
Chevron arrow down
Yes - Substrate can work with both outpatient and inpatient practices. Substrate does not work for pharmacy, dental, or labs.
How does Substrate's claims monitoring work?
Chevron arrow down
Substrate's claims monitoring solution is very straightforward:1. First, a practice will define which claims they want monitored. This can be set up as a report that runs daily or weekly, or provided on an ad hoc basis.2. Next, Substrate maps each claim to the appropriate portal, logs in to the portal and looks for the claim3. Third, Substrate pulls the latest status of each claim from the payor portal, and surfaces it in the Substrate dashboard.4. Lastly, a practice can choose where to push the data; to the dashboard, to the practice management system, or even to a spreadsheet.
Ready to learn more?
Contact us to learn more about how our artificial intelligent agents can improve your revenue cycle operations
Learn More