FAQ

Substrate is an AI company helping healthcare providers get paid what they've earned. We use AI and AI agents to handle tasks that a biller would otherwise do.

Substrate's AI Agents securely log into your EMR, practice management system, and your payor portals to retrieve claims data on your behalf. Substrate works with several leading EMRs including AdvancedMD, Practicefusion and more

A "no response claim" refers to a situation where an insurance company or claims administrator fails to respond to a submitted claim within the required timeframe. No response claims can also happen when a payor has an update on a claim in the payor portal, or that they send via paper, but does not result in an EOB or ERA being sent electronically. No response claims are frustrating because they add delays to a provider getting paid or a biller working that denial.

Yes - Substrate can work with both outpatient and inpatient practices. Substrate does not work for pharmacy, dental, or labs.

Substrate's claims monitoring solution is very straightforward:1. First, a practice will define which claims they want monitored. This can be set up as a report that runs daily or weekly, or provided on an ad hoc basis.2. Next, Substrate maps each claim to the appropriate portal, logs in to the portal and looks for the claim3. Third, Substrate pulls the latest status of each claim from the payor portal, and surfaces it in the Substrate dashboard.4. Lastly, a practice can choose where to push the data; to the dashboard, to the practice management system, or even to a spreadsheet.