Artificial intelligence for your medical billing team

Substrate's AI agents automate the click-work & data entry in revenue cycle management
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Autonomous Agent
Acme Health System
billing management
Payor Responsibility
23%
Adjudicated Claims
DENIALS
1.76%
CLEAN CLAIMS
Our agents perform repetitive and time-consuming tasks, significantly increasing efficiency and reducing errors
Comprehensive Eligibility
Other solutions check a patient's eligibility via the Clearinghouse. Substrate does 5 distinct tasks for you:
  • Real time eligibility via EDI, plus verification via payor portal
  • Coverage detection: avoid coordination of benefits issues
  • Patient estimates: estimate patient costs prior to the visit
  • Enrollment check: avoid out of network denials due to enrollment
  • Prior Auth check: know which procedures require prior auth.
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Cameron Johnson
Member 3246156 | Group 12345
Annual
$102 / $500
Out of pocket
$235 / $1000
deductible
$102.35 / $500
Benefits
Network
CO-Pay
Specialist
In-Network
$35
Physical Therapy
Out of Network
$75
!
Eligibility Missing
Verifying Eligibility...
Eligibility Verified
Claims & Denials
Substrate's AI-powered denials and claims management system works with your practice management system to proactively identify and resolve issues to maximize reimbursement. Here's how it works:
  • Automated claims monitoring for no-response claims
  • Validation of EOBs/ERA vs. Payor Portals, vs Practice Management system
  • Validation of claim & denials vs external sources including find-a doctor portals, contract rates, correspondences, CLIA licenses & more.  
  • See contract rates in line with allowed amounts & claim payment data
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Put Medical Necessity on Autopilot
Substrate's AI-powered medical necessity solution helps practices that experience pended and denied medical necessity claims proactively resolve medical necessity issues. Here's how it works
  • Review prior auths every day to make sure all applicable visits have a valid prior authorization on file
  • Automatically apply for prior authorization via payor portal or by fax
  • Automatically compares medical record documents to prior authorizations, to ensure services rendered are medically necessary and in line with the prior auth, including effective dates, dosage, diagnosis codes and more
  • Continuously monitor outgoing claims that are pended for medical records, and automatically submit the correct medical record + prior authorization instantly
  • Automatically file appeals for denied claims + sync confirmation numbers back to your practice management system
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Billing Copilot
Substrate's Billing Copilot multiplies each individual biller's productivity by:
  • Showing each individual biller their queues, with smart sorting so they focus on the most urgent first
  • Prefilling common payor portals like Availity & United so billers don't have to copy/paste
  • Enabling faster eligibility and claim status checks than is possible manually
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Substrate integrates seamlessly with your existing systems, ensuring a smooth transition and minimal disruption
Seamless to Integrate
Onboarding Substrate is as easy as adding a new employee to your team. With just login credentials, our AI agents can navigate any EMR or portal to retrieve data and context.
Contextual Knowledge
By leveraging unstructured information such as contracts, our agents can make informed decisions and provide valuable insights to optimize your revenue cycle management.
Real-Time Agent Tracking
Gain real-time visibility into agent performance, workload, and results, empowering you to make data-driven decisions and continuously improve your billing processes.
Always On Intelligence
Our agents operate continuously in your workflows
30X
Substrate's agents boosts biller productivity by up to 30x, streamlining revenue operations with greater precision
60%
Our artificial intelligence catches up to 60% more errors before claims are processed, reducing costly denials and mistakes
40%
Substrate agents autonomously fight claims decreasing denials by up to 40%, merging velocity with savings
Ready to learn more?
Contact us to learn more about how our artificial intelligent agents can improve your revenue cycle operations
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